Maple Lawn has received yet another award this year. They were recently recognized for My InnerView Excellence in Action awards from National Research Corporation. This honor recognizes skilled nursing homes that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident or employee satisfaction scores that fall within the top 10 percent of the My InnerView product database.
“The most important takeaway regarding the Excellence in Action awards is that the skilled nursing award recipients were first recognized by their own residents and employees through excellent satisfaction survey scores,” said Susan L. Henricks, president and COO of National Research Corporation. “This also underscores the importance for long term care providers to understand the value of measuring quality over time. This is not only true because of increasing regulatory scrutiny that may impact reimbursement rates in the future, plus the favorable perceptions that hospitals will look for in post-acute partnerships, but the differences that skilled nursing homes are making in the lives of their residents and employees every day. We salute our clients for taking the initiative to measure quality.”
The Excellence in Action awards are presented exclusively to National Research clients who use My InnerView products. Qualifying nursing homes (over 5,000) must have completed a customer or workforce satisfaction survey in 2011 (those products will be renamed to resident and family experience and employee engagement respectively in 2013). Winners must have also achieved a minimum of 10 responses with a minimum 30 percent response rate and scored in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others” or “What is your recommendation of this facility as a place to work?” in terms of the percentage of respondents rating the facility as “excellent.”
Maple Lawn Administrator Jayne Sabaitis gives full credit to her staff. “Our staff is the best of the best. They go above and beyond the call of duty to ensure that our residents and rehab clients have the best care possible”. This is the first time Maple Lawn has received the award.
Maple Lawn Medical Care Facility has been recognized by the governor and other agencies for providing quality care through extended-stay nursing care to seniors with varying levels of disabilities. Rehabilitation services are also available for physical, occupational, and speech and language therapy for short or long term care.
Pictured is (L-R) Maple Lawn staff Katie Tinervia, Linda Moraniec, Maple Lawn administrator Jayne Sabaitis and staff member Amy Rau holding the plaque recognizing the facility for superior customer satisfaction.