The Community Health Center of Branch County (CHC) will be celebrating Customer Service Week October 3-7 with a variety of activities and recognition. Customer Service Week is an international event devoted to recognizing the importance of customer service and honoring the people who serve and support customers with the highest degree of care and professionalism.
In 1992, the U.S. Congress proclaimed Customer Service Week a nationally recognized event, celebrated annually during the first full week in October. Although CHC promotes great customer service throughout the year, Customer Service Week is a way to showcase the efforts of customer service on a much larger scale. During the week, activities and displays will be present throughout CHC that showcase customer service.
One new element to Customer Service Week this year will be the implementation of a unique survey technique that places two tubes by the main entrance at CHC with the revolving door. Patients will be given a ping pong ball on arrival and will be asked to rate their service by dropping the ball into one of two tubes upon leaving the hospital. One of the tubes will be labeled “Excellent” and the other “Needs Improvement”.
In addition to the ping pong ball survey, other activities and displays are planned. Customer service moments written by patients and staff will be on display in the main hallway. The bulletin board next to the cafeteria will focus on customer service.