COLDWATER (WTVB) On Monday of this week, the Coldwater Board of Public Utilities began the conversion of its email service to what’s called Merit Mail with the goal of offering improved email features to their users. However during the server changeover process, the communication protocols set between Merit’s system and the CBPU’s system were incorrect and that caused email to perform at a very limited level. Merit made temporary changes to their system to fix the errors but the opposite occurred and further performance issues with the setup changes to CBPU customer email client software surfaced. The right protocol was later implemented on Tuesday morning, requiring a 24-hour migration period. The B-P-U now says their email service is performing as projected and both the Board’s and Merit staff continue to monitor the system for any further issues. The CBPU says it apologizes for the inconvenience the email conversion caused with utility director Paul Beckhusen offering assurances that they are focused on working with Merit to identify the root cause of the issue. Beckhusen adds they are committed to ensure the performance and reliability of the new email service meets or exceeds the standards expected by B-P-U customers. Anyone still experiencing problems with their B-P-U email service is encouraged to contact the utility’s Help Desk at 278-9276 or visit www.coldwater.org for instructions.