LONDON (Reuters) – Britain’s communications regulator, Ofcom, said on Tuesday it was investigating Royal Mail’s failure to meet its delivery targets across 2021-22, with its probe set to look into the postal company’s “substantial lapse in performance”.
“Ofcom takes compliance with quality of service targets very seriously,” Ofcom said in a statement.
“Our investigation … will gather evidence to understand the reasons behind this substantial lapse in performance, and determine whether Royal Mail has breached its requirements.”
(Reporting by Muvija M, Editing by Kylie MacLellan)
