BUSINESS BEAT: Maple Lawn Medical Care Facility recognized for outstanding Resident or Employee Satisfaction

COLDWATER, MI (WTVB) – Recently Maple Lawn received the Excellence in Action award from My InnerView by National Research Corporation. This honor recognizes long term care and senior living organizations that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident or employee satisfaction scores that fall within the top 10 percent of the My InnerView product database. Maple Lawn received the customer and workforce satisfaction awards. “The Excellence in Action award isn’t just any quality performance award,” said Jason Stevens, Senior Vice President of Business Development at National Research. “Rather, it’s an award that defines what it means for providers to provide the right kind of care—patient-centered care—for their residents, families, and employees. It’s an honor and well-deserved accomplishment for repeat winners and new organizations alike.” The Excellence in Action awards are presented exclusively to National Research clients that use My InnerView products. Client facilities must have completed a customer or workforce satisfaction survey during calendar year 2014. Winners must have also achieved a minimum of 10 responses with a minimum 30 percent response rate and scored in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others” or “What is your recommendation of this facility as a place to work?” in terms of the percentage of respondents rating the facility as “excellent.” This is the fourth year that Maple Lawn has earned this national award on customer service and the second time for workforce satisfaction, as it’s only completed every other year.  There were 11 skilled nursing facilities in Michigan that received the customer satisfaction award and two facilities, Maple Lawn and Valley Health Center in Grand Rapids, that received the workforce award.Maple Lawn Medical Care Facility has been recognized by the governor and other agencies for providing quality care through extended-stay nursing care to seniors with varying levels of disabilities.  Rehabilitation services are also available for physical, occupational, and speech and language therapy for short or long term care.   For more than 30 years, National Research Corporation has been at the forefront of patient-centered care. Today, the company’s focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders. My InnerView programs are the premier solutions to help improve quality, resident and family experiences, and employee engagement for skilled nursing homes, assisted living communities, independent living communities, and continuing care retirement communities. For more information, call 800-388-4264, write to info@nationalresearch.com, or visit www.nationalresearch.com.