JACKSON, MI (WTVB) – Consumers Energy has announced they plan to upgrade the utility’s electric outage system from 7:00 p.m. Monday night until as late as 3:00 p.m. on Tuesday afternoon.
If customers lose their power or have any issues, they are being asked to call Consumers Energy directly at 1-800-477-5050. The company says they need to take this step to improve the system that tracks customer outage information.
Customers will not be able to access information on the Consumers outage map, receive outage alerts or get outage information from any of the systems during this time.
Consumers Energy customer service representatives and crews will be working and will be available to help customers with any needs.
The utility will monitor the weather and will reschedule the upgrade only if there is a forecast for severe storms.
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