JACKSON, MI (WTVB) – Consumers Energy issued a warning to customers on Thursday to be aware of online scammers who try to trick people into calling bogus phone numbers and obtain access to credit cards, bank accounts or other personal information.
The company has also shared information about these scam attempts with state and federal law enforcement agencies.
The utility said in a press release that some customers have inadvertently contacted scammers after going online to search for the company’s phone number. Some online searches have led people to call criminals who pretend to be with the company.
The scammers request payment for services like starting new accounts, which usually don’t require a deposit, or tell the caller they have an outstanding balance that they need to pay immediately.
If you have made a payment and think you were the victim of a scam, call 800-477-5050, and Consumers Energy will collect details. If you did not make a payment, file a police report with local law enforcement.
Consumers Energy says they will never ask for your credit card information over the phone and instead will transfer you to a secure system for payments. If someone is asks for personal information and says they’re from Consumers Energy, hang up and call 800-477-5050.
Consumers Energy does not demand specific methods to pay bills, such as prepaid debit cards.
Go to ConsumersEnergy.com/waystopay to see how you can pay your bill.
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