(Corrects to add dropped word “with” in headline)
(Reuters) – Citigroup erroneously credited $81 trillion, instead of $280, to a customer’s account and took hours to reverse the transaction, a “near miss” that shows up the bank’s operational issues it has sought to fix, the Financial Times reported on Friday.
The error, which occurred last April, was missed by a payments employee and a second official assigned to check the transaction before it was cleared to be processed the next day, FT said, citing an internal account and two people familiar with the event.
A third employee caught the error one-and-a-half hours after the payment was processed and the transaction was ultimately reversed several hours later, FT said.
No funds left Citi, which disclosed the near miss — when a bank processes the wrong amount but is able to recover the funds — to the Federal Reserve and the Office of the Comptroller of the Currency (OCC), the report said.
Citi told FT its “detective controls” promptly identified the error and that it reversed the entry, adding the incident had no impact on the bank or the client.
There were 10 near misses of $1 billion or more at Citi last year, down from 13 the year before, according to an internal report seen by the FT.
Citi declined to comment to FT on this report. It did not immediately respond to a Reuters request for comment.
Last month Citi CFO Mark Mason said the bank is investing more to address its compliance issues, referring to regulatory penalties for risk management and data governance.
“We saw the need to invest more in the transformation on data, on technology, on improving the quality of the information coming out of our regulatory reporting,” Mason said.
Last July, Citi was fined $136 million for insufficient progress in tackling those issues and in 2020, it was fined $400 million for some risk and data failures.
(Reporting by Janaki Venugopalan in Bengaluru; Editing by Savio D’Souza)
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