COLDWATER, MI (WTVB) – Consumers Energy is cautioning customers to be on the lookout of scammers who this week have been contacting people and demanding immediate payment with a bogus threat that their service will be shut off.
Consumers Energy said customers this week are reporting receiving phone calls and emails from scammers who encourage them to make immediate payments after being threatened with power shut-off. They are spoofing company phone numbers, telling the caller they need to pay a balance immediately, and insisting on using prepaid debit cards or gift cards to make payment.
Consumers is offering advice to customers to help protect themselves
Consumers Energy does not demand specific methods to pay bills, such as prepaid debit cards. Go to ConsumersEnergy.com/waystopay to see how you can pay your bill.
If someone is asking for personal information and says they’re from Consumers Energy, or if you have made a payment and think you were the victim of a scam, call 800-477-5050, and Consumers Energy will collect details.
If you did not make a payment, file a police report with local law enforcement.
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