COLDWATER, MI (WTVB)- Tibbits Opera House is hiring a full-time, salaried Audience Services Event Director to manage all front-of-house operations, ensuring a positive experience for patrons and renters.
The role involves supervising staff and volunteers, coordinating with other teams, and overseeing the box office, concessions, bar, and gift shop. Key qualifications include college or related experience, computer and math skills, customer service, and organizational abilities.
Responsibilities include managing event staff and volunteers, coordinating with marketing and facility teams, and maintaining public areas. The director will also oversee customer experience points like concessions and the gift shop, manage inventory, and develop revenue opportunities.
A significant part of the role involves coordinating the theatre’s volunteer program, including recruitment, training, tracking, and recognition, while maintaining proficiency in the Leap/PatronManager system for accurate box office reporting.
More details are available here https://tibbits.org/wp-content/uploads/2025/11/AUDIENCE-SERVICES-EVENT-DIR.pdf?fbclid=IwY2xjawOdDHZleHRuA2FlbQIxMABicmlkETFOaVRSaGRRNk56cWcySk1Ec3J0YwZhcHBfaWQQMjIyMDM5MTc4ODIwMDg5MgABHqE6vWKQO4QdgTH41PfY6CSaejVEL1DI5BxTkqowohx1Nb5RqDr9FVWX18wT_aem_9__EBeH_e0YIuDH7nDvg0w
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