COLDWATER, MI (WTVB) – LifeCare Ambulance response time goals were compliant for the third quarter of 2026 under terms of a contract with Branch County.
LifeCare Vice President of Operations Brian Walls reported to the Branch County Board of Commissioners during their work session on Thursday their priority one response times met the metric in the contract during 84 percent of their calls between the start of July and the end of September with their priority three calls meeting the metric 94 percent of the time.
The contract calls for response times of 15 minutes or less on 80 percent of emergency or priority one calls. The same percentage applies to 30 minute priority three non-emergency calls.
On average, the overall response time average for all ambulance runs was 10 minutes and 34 seconds which broke down to nine minutes and 15 seconds for priority one calls and 12 minutes and five seconds on priority three calls.
All of the times were better than the results from the second quarter.
Walls said they were fully staffed during the three month period and that customer satisfaction in the third quarter was at 93 percent.
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